INFORMATION
FAQ
The details worth knowing before SEREIN enters your space.
WHAT IS THE DIFFERENCE BETWEEN ROOM 304 AND SUITE 7?
Room 304 and Suite 7 are the two scented candles in our founding collection. Explore each candle’s product page to discover its fragrance.
HOW DO I GET THE BEST BURN FROM MY SEREIN CANDLE?
Before each burn, trim the wick to roughly 1/4 inch. On the first burn, allow the wax pool to reach close to the vessel edge. Never leave a burning candle unattended.
CAN I BURN THE CANDLE ALL NIGHT?
No. For safety and performance, keep each burn session controlled and never leave a candle burning while sleeping or away from the room.
WHEN WILL MY ORDER SHIP?
Processing and delivery timing can vary by launch volume and destination. Current timing and any launch-specific notices are listed on our Shipping & Returns page.
WHAT IF MY ORDER ARRIVES DAMAGED?
Contact us as soon as possible with your order number and clear photos of the package and product. We’ll review it and help make it right.
CAN I RETURN A USED FRAGRANCE PRODUCT?
For hygiene and product-integrity reasons, opened or used fragrance products may not qualify for return. Please review our Shipping & Returns page for the current policy before purchasing.
HOW CAN I CONTACT SEREIN ABOUT MY ORDER?
Use the Contact page and include your order number plus the email used at checkout so we can locate your order quickly.