Frequently Asked Questions

Where do you ship?

We currently ship throughout the United States. Additional shipping destinations will become available as SEREIN continues to grow.

How long does shipping take?

Orders are typically processed within 1–3 business days. Once shipped, most orders arrive within 3–7 business days.

What if my order arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery with your order number and photos of the item. We'll make it right.

How long do your candles burn?

Our 10 oz candles are designed to provide approximately 50–60 hours of burn time when properly cared for.

How can I get the best burn from my candle?

Trim the wick to approximately ¼ inch before each burn and allow the wax to melt evenly across the surface during the first use. This helps prevent tunneling and extends the life of your candle.

How should I use my room spray?

Spray 2–4 times throughout your space or onto linens from a safe distance. Avoid spraying directly onto delicate fabrics, finished wood, leather, or pets.

Are your fragrances safe for pets?

While our products are designed for home use, we recommend using them in well-ventilated spaces and keeping candles and room sprays out of reach of pets. If you have concerns about a specific animal, consult your veterinarian.

Can I return my order?

Due to the nature of home fragrance products, we cannot accept returns on opened or used items. If your order arrives damaged or incorrect, please reach out and we'll gladly help resolve the issue.

Will you release more fragrances?

Yes. Room 304 and Suite 7 are the first fragrances in our Founding Collection. New collections and seasonal releases are already in development.

How can I stay updated?

Join our email list and follow SEREIN on social media to receive early access to new collections, exclusive releases, and behind-the-scenes updates.