Shipping & Returns

Clear expectations, from our space to yours.

PROCESSING

Before it leaves us.

Orders are prepared with care. Processing times may extend during launches, restocks, holidays, or periods of unusually high demand. Your shipping confirmation will include tracking when available.

DELIVERY

In transit.

Delivery estimates begin after the carrier receives your package and can vary by destination. Carrier delays are outside SEREIN’s direct control, but we’ll help you understand the status of your order.

DAMAGED ORDERS

If something arrives wrong.

Contact us promptly with your order number and photos of the shipping box, label, packaging, and damaged item so we can review the issue.

RETURNS

Keep the experience intact.

Because fragrance products are personal-use goods, opened or used items may not be eligible for return. Final eligibility, return windows, and any exclusions should follow the policy displayed at the time of purchase.

Questions about shipping or return eligibility? Contact us before ordering.